Cancellation & Refund Policy

1. Order Cancellations

You may cancel an order before it has been shipped by contacting us. Once an order has been shipped, it cannot be cancelled and must instead follow our returns process below.

2. Returns

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or refund after review.

3. Refunds

Approved refunds are credited to the original payment method within 5–7 business days. Actual credit timelines may vary depending on your bank or payment provider.

4. Non-Returnable Items

Perishable goods, personalised/customised products, and items marked as non-returnable at the time of purchase are not eligible for return unless defective.

5. Contact

For cancellations, returns, or refund requests, contact us.